Our client is a International TECH company specialized in E-Commerce software in Optimization, navigation, etc.
Clients they work with : Hermes, Selfridges, Bijenkorf and many more.
Because of growth they are looking for a Technical Customer Support speaking to be based in Amsterdam.

What will you do

  • you will provide outstanding customer service to clients of our mission-critical products and be
    relentless about keeping customers happy.
  • You will liaise with clients to answer challenging technical and business questions, diagnose, prioritize, escalate and ensure resolve of support requests.
  • You will also enhance and implement service best practices.
  • Being a team player, you will work on enhancements in close co-operation with our Consultants, Product developers and clients' technical teams, as well as review and advise on implementations.
  • Our team of best in class consultants and engineers and ever growing number of international customers provide a unique opportunity to gain deep insights in ecommerce, digital marketing and a variety of related technologies.
  • The role requires flexibility on working hours to ensure global coverage and co-ordination of client support activities, and knowledge transfer across the Client Support organization.
  • You also must be willing to participate in the 24×7 on-call rotations.

Your Qualifications

  • University degree in in an ICT field
  • EU Citizens ONLY!
  • Excellent analytical skills
  • Great service orientation
  • Intermediate Linux/Unix skills
  • Practical data handling skills (from areas such as DB's ETL, XML)
  • General understanding of internet technologies such as HTTP, DNS, load-balancing
  • General understanding of a programming language
  • Customer or technical support experience in a software or services company
  • Good communication skills both written and verbal. Good knowledge of English
  • Self starter with strong drive who mobilizes people and gets things done

Qualifications considered an advantage:

  • Good understanding of Java or another OO programming language
  • Affinity with e-commerce, web analytics, marketing and/or psychology


  • Competitive salary based on your experience;
  • Bonus
  • pension
  • Growing professionally
  • Informal and super-friendly working atmosphere
  • Office near public transportation

How does it sound? In case you're thinking to make a change and grow professionally, we would be happy to receive an updated CV and schedule a conversation with you. Apply on the website or send your email to timothy@wklconsultancy.nl.